Dedicated to oncology, women’s health, and organ health. Natera’s cell-free DNA tests help protect health and inform more personalized decisions about care. Backed by Lightspeed and Sequoia.
About the role
The Patient Success Specialist will work with all patient-specific eligibility verifications with payers, claim submissions/ investigations, product grid and
What they're looking for
- Bachelor’s degree or equivalent experience
- Experience with medical billing and coding, preferably in a skilled nursing environment
- Excellent customer service skills and phone manner
- Ability to manage stress in a fast-paced environment
- Strong knowledge of Medicare and Medicaid practices
- Minimum 2 years of Call Center experience in an inbound and outbound capacity
More about this role
The Patient Success Specialist will work with all patient-specific eligibility verifications with payers, claim submissions/ investigations, product grid and
analysis of the current patient status and manage various reporting functions. The candidate must ensure strong organization, including strict adherence guidelines and regulatory requirements. The current role is a key contributor to modifications to internal/external department protocols and SOP for current processes to expand upon additional product lines of payer submissions. Establish priorities, ability to multi-task accordingly. Confer with Management to determine the progress of work and to provide information on changes.
- Address the needs of patients with a focus on customer support, coordination of logistics, and problem solving.
- Schedule and coordinate the flow of work within or between departments to expedite project efficiencies and resolution to escalations.
- Address and resolve assigned inquiries with a sense of urgency. These include but are not limited to patients, sales team, clinic, and executive inquiries and/or escalations.
- Ensures timely closure of escalation cases using email, phone, or...
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