Gather and summarise people-powered insights at scale. Backed by Costanoa Ventures.
About the role
This is not a book-of-business handover. You will be our first Customer Success Manager in the US dedicated to associations. You will build the function from the ground up as we open a new vertical. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years’ experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting (MBB or equivalent)
- Experience working with or inside associations, professional societies, trade organizations or other membership bodies is a strong advantage
- Experience managing strategic accounts with complex stakeholder ecosystems, including boards, committees and volunteer leadership
- A track record of building a function, process or playbook from scratch, ideally at an early-stage company
- Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts
- Exceptional presentation, written and verbal communication skills, with the ability to engage both technical and non-technical audiences
More about this role
In early April 2026, Natter announced its Series A . $23M raised to define the enterprise conversation intelligence category.
Built by a team of serial founders who pioneered the first AI and UX disruptors in the space, Natter is now looking for an Strategic CSM to open up the association market as part of our early GTM team.
Natter is already being used by some of the world’s largest companies and membership organizations, ranging from big four consultancies like Deloitte and Accenture, global enterprise organizations like ServiceNow and Mondelez, to hugely influential associations like American Bankers Association, ASAE, APPA and many more.
Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to, literally, have a say on the most important decisions - ranging from workplace strategy to new product offerings.
We partner with some of the world’s largest and most complex enterprises (Fortune 500 and equivalent), and are currently growing our team from 30 to 60 employees.
Washington, DC or Chicago are preferred . Two of the...
Browse similar: Startup jobs · Remote jobs