Gather and summarise people-powered insights at scale. Backed by Costanoa Ventures.
About the role
Post a successful Series A raise, we’re growing our CS team. We’re looking for a highly motivated and experienced Strategic Customer Success Manager to help build and retain strong relationships with our Large Enterprise clients. In this role, you will be responsible for ensuring the success and satisfaction of our Enterprise customers by building strong relationships, driving adoption, and identifying opportunities for growth. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 7+ years’ experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting (MBB or equivalent)
- Experience managing strategic accounts with complex stakeholder ecosystems
- Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts
- Exceptional presentation, written, and verbal communication skills, with the ability to engage both technical and non-technical audiences
- Comfortable navigating C-level conversations and facilitating high-impact meetings
- Strong commercial acumen, able to identify value drivers and influence buying behaviour
More about this role
🗣 Natter harnesses the power of AI and video to give everyone a voice.
In early April 2026, Natter announced its Series A . $23M raised to define the enterprise conversation intelligence category.
Natter is already being used by some of the world’s largest companies including ServiceNow, Accenture, Philip Morris, Lego, PwC, Mondelez, Cox Enterprises, SAP, Miro, Deloitte, Synopsys and many more.
Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to, literally, have a say on the most important decisions - ranging from workplace strategy to new product offerings.
We partner with some of the world’s largest and most complex enterprises (Fortune 500 and equivalent), and are currently growing our team from 30 to 60 employees.
Post a successful Series A raise, we’re growing our CS team. We’re looking for a highly motivated and experienced Strategic Customer Success Manager to help build and retain strong relationships with our Large Enterprise clients. In this role, you will be responsible for ensuring the success and satisfaction...
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