AI platform to grow and to optimize car washes. Backed by Y Combinator and Techstars.
About the role
Our product covers marketing, automations, payments, AI agents, reporting, infrastructure and a lot more. We're growing fast, and every operator who runs on Nautilus should feel like it's the best decision they ever made. This isn't a "check in once a quarter" CSM role; you'll own a book of accounts end-to-end: onboarding and launching new washes, driving adoption, growing their membership revenue, and making sure every customer renews and expands. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- You're high agency: you see a problem and fix it without waiting to be told, and you own outcomes end-to-end
- You love talking to customers and get real satisfaction from turning an operator into a raving fan (and a reference)
- You think in numbers: retention, adoption, expansion, and you know which levers actually move them
- You're technical enough to get your hands dirty in the product, and you know when to pull in engineering
- You spot churn risk early and fix it before the customer ever has to ask
- You'd rather build the playbook than fight the same fire twice
More about this role
We're the fastest-growing and most advanced tech company in car wash. The bar in this industry has historically been low, and we're here to raise it. We ship software that operators actually love, and it shows: we have the highest revenue per headcount of any team in the space, and the industry's most respected customers on our roster.
Our product covers marketing, automations, payments, AI agents, reporting, infrastructure and a lot more. We're growing fast, and every operator who runs on Nautilus should feel like it's the best decision they ever made. This isn't a "check in once a quarter" CSM role; you'll own a book of accounts end-to-end: onboarding and launching new washes, driving adoption, growing their membership revenue, and making sure every customer renews and expands. You'll talk to operators every day, know their numbers as well as they do, and work directly with engineering to turn their feedback into product.
We're hiring a Customer Success Manager to own the relationship between Nautilus and the operators who run on it. If you want high ownership, high impact, and a small team that punches way above its weight, we'd love to talk.
We're backed by Rebel Fund (invests...
Browse similar: AI jobs · AI startup jobs · Startup jobs · San Francisco Bay Area