Neara provides a cloud-based software platform that creates physics-enabled digital twins of infrastructure networks, allowing engineering-grade simulation and analysis of assets across an entire network. Backed by Innovation Bay.
About the role
Build out and operationalize the Operations function in the US, taking it from an early-stage foundation through to a mature operating model that scales with Neara's growth. Define and embed project management and customer engagement best practices across the Customer Success team, including targeted coaching for priority projects. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in a leadership role across Customer Success or Professional Services, with deep experience driving complex software implementations, delivery excellence, or PMO strategy
- Proven track record leading large-scale digital transformation, enterprise software deployments, or operational change programs, with a deep understanding of governance, risk mitigation, and value realization
- Track record of building or substantially redesigning project management standards, rituals, or PMO functions - not just operating within an existing framework
- Comfortable working at multiple altitudes: defining strategy and methodology one day, sitting alongside a project team to unblock execution the next
- Strong communication skills, with the ability to translate complex project status, risks and trade-offs into clear narratives for senior leadership and customers alike
- Comfortable with data and tooling - able to design and stand up reporting, dashboards and tracking systems, and confident working with project management tools (e.g., Fibery, Jira, Asana or similar)
More about this role
Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
As Neara scales globally, we are investing in the operational rigor required to maintain excellence across an...
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