Backed by GV.
About the role
Nebex is seeking a Customer Success Manager to manage relationships with all customers using the Nebex space fintech platform. The platform enables space startups on Nebra Exchange Platform connecting organizations to fulfill critical operational requirements. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS, fintech, or marketplace environments
- Proven track record of managing end-to-end customer relationships, driving platform adoption, and achieving high retention/satisfaction rates across diverse account portfolios
- Demonstrated experience serving as a first line of technical troubleshooting and access support for complex platform or software tools
- Experience designing and building customer onboarding workflows, playbooks, and customer-facing collateral from the ground up
- Ability to synthesize user feedback, user experience (UX) insights, and product usage data into actionable insights for product management and engineering teams
- Strong analytical skills with experience monitoring engagement metrics, health scores, and usage data to proactively identify risk and expansion opportunities
More about this role
Nebex is building institutional-grade market infrastructure for the global space economy.
The platform enables governments, enterprises, prime contractors, startups, and commercial participants to discover, procure, contract, and execute complex space-related transactions through a unified market and intelligence layer.
Nebex combines procurement infrastructure, market operations, verification systems, and data-driven intelligence to improve how space capabilities are sourced, financed, and delivered across jurisdictions.
The company is focused on enabling scalable coordination across the global space ecosystem—unlocking more efficient execution, better capital allocation, and improved delivery outcomes across supply chains.
Nebex is seeking a Customer Success Manager to manage relationships with all customers using the Nebex space fintech platform. The platform enables space startups on Nebra Exchange Platform connecting organizations to fulfill critical operational requirements.
This role exists to create ease of use for platform participants and serve as the first line of defense for access issues and troubleshooting. The Customer Success Manager will troubleshoot issues,...
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