Storage units and parking at half the cost of traditional storage providers. A bold, new take on storage. Backed by a16z.
About the role
We are looking for phenomenal individuals to help solve our Neighbors’ biggest challenges. As a Customer Success Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. As a primary point of contact, you will field inbound calls, emails, and chats, as well as proactively communicate with our customers to ensure success. Ideal candidates will be confident and comfortable with verbal and written communication. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Assist in developing customer care systems and processes, as needed
- Improve existing self-help resources by writing online support articles and through creating new customer success materials
- Assist in mapping and coordinating the customer journey via emails, text messages, phone calls, push notifications, and more
- Engage with internal partners to optimize the platform for the customer experience
- Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company
- Ability to work without significant oversight in a fast-changing environment
More about this role
At Neighbor, our vision is to bring communities together by solving our neighbors’ biggest challenges. We’re building the largest hyperlocal marketplace the world has seen. We’ve raised over $75 million from top-tier investors such as Andreessen Horowitz and the creators of DoorDash, Airbnb, and Uber. Our marketplace is already flourishing in all 50 states and we’re just getting started!
We are looking for phenomenal individuals to help solve our Neighbors’ biggest challenges. As a Customer Success Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. As a primary point of contact, you will field inbound calls, emails, and chats, as well as proactively communicate with our customers to ensure success. Ideal candidates will be confident and comfortable with verbal and written communication.
- Resolve inbound customer care issues via online chat, email, and phone including resolving payment issues, handling advanced customer situations such as eviction, and answering general questions
- Assist renters in finding suitable spaces from existing inventory
- Coordinate with hosts to resolve...
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