About Nerdio At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. Backed by General Atlantic.
About the role
Nerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own the automated journeys end to end, and act as an internal consultant to the rest of the CS organization: finding friction in the customer journey and removing it with automation and agentic AI. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Own the digital journey from onboarding through adoption, value realization, renewal, and expansion readiness. Build, launch, monitor, and iterate the plays and automations at each stage
- Lead discovery with CS teams: ticket analysis, stakeholder interviews, and data review to find where manual, repetitive, or inconsistent work hurts customers or burns CAM/TAM capacity
- Recommend and build the fix: automation, signal-based triggers, and agentic AI. Give teams plays they can turn on today
- Move the program from static plays to adaptive, agentic journeys for higher-complexity moments, such as personalized onboarding and automated EBR/TVR one-pagers
- Equip CAMs and TAMs with agentic insights that make their jobs easier and return capacity to them
- Evaluate tools, run pilots, and set guardrails so AI-driven touches are accurate, on-brand, and hand off to a human when one is needed
More about this role
About the role
Nerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own the automated journeys end to end, and act as an internal consultant to the rest of the CS organization: finding friction in the customer journey and removing it with automation and agentic AI.
You will report to the Senior Manager, Digital Customer Success and work alongside the Pooled CS team, but your reach is wider: the plays you build are designed for reuse across Customer Success, so customers get one seamless experience no matter who owns the moment. This is a builder role with no named book of business. You bring the ownership and customer-first urgency of a CAM or TAM to cross-functional programs, and you are comfortable bringing structure to ambiguity.
What you'll do
Orchestrate the scaled customer experience
- Own the digital journey from onboarding through adoption, value realization, renewal, and expansion readiness. Build, launch, monitor, and iterate the plays and automations at each stage.
- Build the triggers and handoffs that bring in a CAM or TAM at the right moment (health thresholds, renewal risk, expansion signals,...
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