Watch Netflix movies & TV shows online or stream right to your smart TV, game console, PC, Mac, mobile, tablet and more. Backed by IVP and Redpoint.
About the role
The Crew Lead (House) will supervise the daily operations of their assigned guest-focused areas at Netflix House, which delivers on Netflix’s promise of immersive, story-driven excellence. This role focuses on our Fan (what we call our Guests) touchpoints throughout the operation, including greeters, ticketing, theatre operations, scanning, events, and supporting photo operations within Netflix House. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Act as the daily front-line supervisor of the team within Netflix House across various functional areas, including ticketing services, fan experience, theatre operations, events, and photo operations oversight
- Conduct pre-shift meetings to inspire the Crew and ensure that all staff have the critical information they need to succeed
- Manage dynamic shift labor needs to ensure the correct number of Crew Members are in place to meet daily attendance volume and event requirements
- Ability to flex between fan service areas and back-of-house crew support
- Liaise with the management team on operational needs and issues
- Implement a comprehensive fan service strategy and serve as the primary point of escalation for service recovery
More about this role
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It’s free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back.
The Crew Lead (House) will supervise the daily operations of their assigned guest-focused areas at Netflix House, which delivers on Netflix’s promise of immersive, story-driven excellence. This role focuses on our Fan (what we call our Guests) touchpoints throughout the operation, including greeters, ticketing, theatre operations, scanning, events, and supporting photo operations within...
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