New Relic is an AI-powered observability platform that correlates your telemetry across your entire stack, so you can isolate the root cause and reduce MTTR. Backed by Accel and Insight.
About the role
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of pre or post sales experience within the software industry
- 3+ years of demonstrated pre or post sales experience working with enterprise customers
- Strong technical background and sales/customer orientation
- A desire to learn new technologies
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
- Ability to keep up to date project plans and documentation
More about this role
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers.
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