NewtonX: Your B2B market research partner. Get verified expert insights and AI analysis from our proprietary community for confident business decisions. Backed by Gaingels.
About the role
NewtonX is hiring a Support Engineer to run day-to-day IT support for a security-conscious, SOC 2-compliant company. You will own the IT Support queue in Zendesk, resolve identity, access and device issues quickly, and keep our New York office running as the onsite point of contact for desktop and AV. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2+ years in IT support, help desk or desktop support, ideally at a SaaS-heavy company
- Hands-on troubleshooting of both Windows 11 and macOS, including MDM-managed devices
- Working knowledge of an identity provider (Okta preferred), MFA, and SSO troubleshooting
- Experience administering Google Workspace and Microsoft 365 at a user-support level
- Practical AV and conference room experience: displays, cameras, microphones, video-conferencing platforms
- Comfort with ticketing systems (Zendesk preferred), clear written communication, and calm handling of urgent, project-blocking requests
More about this role
NewtonX (600+ clients like TikTok, Microsoft, Salesforce, Bain, Figma and many more) is a research intelligence company helping organizations make better business decisions and train better AI models through verified human intelligence.
We turn specialized human expertise into reliable business decisions (e.g., product launches, marketing strategy, brand reputation tracking, M&A due diligence) and AI training data (frontier model improvements and evals).
We have several million domain experts that we have sourced over the last few years (150+ industries including finance, legal, coding, tax & accounting, healthcare, semiconductors, cybersecurity, STEM and more).
We have worked with AI Labs and Enterprises on topics ranging from sourcing senior electrical and SW engineers for a chip design benchmark to pediatricians and psychiatrists for clinical data to ML engineers and PhD-level statisticians proficient in 3D modeling.
NewtonX is hiring a Support Engineer to run day-to-day IT support for a security-conscious, SOC 2-compliant company. You will own the IT Support queue in Zendesk, resolve identity, access and device issues quickly, and keep our New York office running as the onsite...
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