Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before... Backed by Index.
About the role
Join our Global Sales Operations team at Nexthink, the leader in Digital Employee Experience. This unique opportunity involves managing the renewal process of contracts and subscriptions between Nexthink and its Partners and Customers in North America. Your primary focus will be on retaining and increasing subscription revenue on existing customer accounts. The role is based from our Boston Office for a 3 days minimum per week work from the office. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years experience in a similar position
- Strong business acumen, superior negotiation skills, and a customer service mindset are a must
- Experience in a SaaS company, high growth Scale-up experience is a plus
- Highly organized, with attention to details
- Demonstrates effective teamwork, independence, and a proactive, energetic approach, showcasing resourcefulness and success in a fast-paced environment
- Salesforce experience is a plus
More about this role
Join our Global Sales Operations team at Nexthink, the leader in Digital Employee Experience. This unique opportunity involves managing the renewal process of contracts and subscriptions between Nexthink and its Partners and Customers in North America. Your primary focus will be on retaining and increasing subscription revenue on existing customer accounts.
The role is based from our Boston Office for a 3 days minimum per week work from the office.
- Contract Renewals: Collaborate with clients to understand their needs, negotiate contract renewal terms and maximize renewal rates. Drive relevant activities to ensure timely and accurate completion of all necessary paperwork, including Quotes and Order processing. Establish a framework and process to track, manage, and maximize renewal contracts.
- Client Communication: Maintain regular communication with clients throughout the renewal process, including contacting and follow-up with customers and partners to ensure a seamless experience. Address any concerns or questions they may have and provide information on the benefits of renewal.
- Customer Retention: Work to retain existing customers by building and maintaining strong...
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