Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Backed by Index.
About the role
Own the integrity of the company's bookings process end-to-end, enforcing the controls that protect revenue accuracy and support audit readiness. Drive accurate, timely billing across License, Subscription, and Professional Services contracts, reducing errors and accelerating cash collection. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Proven leadership experience in a fast-scaling software or SaaS environment, with a track record of building high-performing operations teams
- Deep understanding of the Quote-to-Cash cycle and the levers that drive revenue accuracy and efficiency
- Strong Salesforce expertise, familiarity with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP/billing tools is a plus
- Exceptional communication skills across all levels, from CFO to junior analyst
- A genuine ownership mindset and structured project management skills, comfortable running multiple workstreams in a high-pace environment
- Partner/channel operations experience — familiarity with reseller or distributor ecosystems is a strong plus
More about this role
We're looking for a Manager of Customer Service Operations to own the operational backbone of our global Go-to-Market engine. You'll sit at the intersection of Sales, Finance, Legal, and Customer Success — making deals close faster, customer onboarding smoother, and revenue flow cleaner. This is an opportunity to make operational excellence a genuine competitive advantage for a fast-scaling, global software company.
Own the integrity of the company's bookings process end-to-end, enforcing the controls that protect revenue accuracy and support audit readiness.
Drive accurate, timely billing across License, Subscription, and Professional Services contracts, reducing errors and accelerating cash collection.
Champion the end-to-end Quote-to-Cash process and track KPIs (SLAs, backlog, billing accuracy, cycle times), eliminating friction across CRM, CPQ, and ERP systems and translating performance data into decisions.
Manage the customer lifecycle from signature to separation — coordinating onboarding (license provisioning, welcome workflows, SLA tracking) and offboarding (contract termination, license revocation, final billing).
Own license operations across customer provisioning, demo...
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