NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
We are the premier provider of contact center technologies with a proven consulting methodology that delivers measurable value realization. We’re seeking a Change Management Consultant to advise customers with enterprise software in a contact center environment on the creation of their change management plans, activities, and materials to drive adoption of new contact center applications, process optimizations, and ways of working. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience working in a contact center environment
- Experience with enterprise software change management
- PROSCI certification (required)
- 5+ years of experience leading change management for large technology implementations and organizational shifts
- Experience supporting change management for AI, automation, or advanced analytics initiatives in enterprise or contact center environments
- Comfortable using both formal and informal change management approaches
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are the premier provider of contact center technologies with a proven consulting methodology that delivers measurable value realization. We’re seeking a Change Management Consultant to advise customers with enterprise software in a contact center environment on the creation of their change management plans, activities, and materials to drive adoption of new contact center applications, process optimizations, and ways of working.
In this role, you will serve as an expert advisor and facilitator—helping the customer’s change management lead pave the way for their leaders, operational teams, contact center agents, and supervisors to understand and buy into what is changing and how to successfully adopt new ways of working.
You’ll provide structured guidance, templates, examples, and coaching directly to the customer team and your consulting teammates to convert their technology and operational...
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