NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth. You’ll act as a trusted advisor to C-level stakeholders, aligning our innovative capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service , seamless delivery and tangible results. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in Business, IT, or a related field required, MBA preferred
- 10+ years of experience in Customer Success, Account Management, or Professional Services within SaaS or CCaaS
- 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.)
- Proven success managing large, strategic enterprise clients with global footprints
- Expertise in contact center operations, cloud migration, and AI/automation adoption
- Strong understanding of NiCE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics), and integration frameworks
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
As a Director of Customer Success, you will lead strategic account engagement across a portfolio of top-tier enterprise clients. Your mission: deliver measurable value, accelerate adoption of our cloud-native, AI powered platform and drive long-term customer success and growth. You’ll act as a trusted advisor to C-level stakeholders, aligning our innovative capabilities to customer business goals while orchestrating cross-functional teams to deliver exceptional service , seamless delivery and tangible results.
How will you make an impact?
Customer Success & Relationship Leadership
- Build strong, enduring relationships with senior client executives, becoming a key strategic partner and advocate for the customer.
- Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and renewal—focused on delivering value realization.
- Conduct Executive Business Reviews (EBRs) and...
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