NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
We are seeking a strategic and results-driven Director of Customer Success to lead our Technical Account Managers and Customer Success Managers, working in close liaison with Support to maximize customer value, ensure successful outcomes for our clients, and drive application adoption and customer consumption. This role is key to helping customers achieve measurable business results through the effective use of our SaaS solutions to drive digital transformation in the Criminal Justice System.
What they're looking for
- Implementing and refining a comprehensive Customer Success strategy that aligns with company objectives and enhances customer satisfaction
- Collaborating with customers to understand their operational goals, workflow processes and create tailored value realization plans that drive adoption and consumption of services
- Leading and mentoring a team of Technical Account Managers and Customer Success Managers, fostering a culture of excellence and continuous improvement based in Atlanta, GA
- Building playbooks, SOPs, workflows and other tools to deliver Customer Success Services
- Working closely with Support, Product Management, and Sales teams to ensure our solutions meet customer needs and drive value
- Providing insights and best practices to both internal teams and customers on maximizing product value and addressing business challenges
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking a strategic and results-driven Director of Customer Success to lead our Technical Account Managers and Customer Success Managers, working in close liaison with Support to maximize customer value, ensure successful outcomes for our clients, and drive application adoption and customer consumption. This role is key to helping customers achieve measurable business results through the effective use of our SaaS solutions to drive digital transformation in the Criminal Justice System.
How will you make an impact?
- Implementing and refining a comprehensive Customer Success strategy that aligns with company objectives and enhances customer satisfaction.
- Collaborating with customers to understand their operational goals, workflow processes and create tailored value realization plans that drive adoption and consumption of services
- Establishing and tracking key performance indicators...
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