NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
As an IT Technical Support Engineer, you will provide exceptional technical support to our local and remote employees and contractors. Candidates should have a good balance of technical and customer service skills and be passionate about technology and helping people. Strong customer service and troubleshooting skills are imperative, as is the ability to communicate technical information, both verbal and written to a wide range of end-users with varied technical skill levels. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor’s degree in computer science, or associate degree plus two years of tech support experience or three plus years of tech. support experience as an IT Support Engineer
- Effective communication in English is essential
- Knowledge of and experience in desktop support, including Windows, Mac, and Linux systems
- Server Administration (Windows) Virtual and Physical, Cloud-based and On-Prem
- Knowledge of and experience supporting computer hardware and software, mobile devices (IOS and Android), and other peripherals such as Printers, Monitors, Docking Stations, Cameras, Scanners, and multi-function devices
- Experience managing and maintaining Microsoft Active Directory Infrastructure environments, including the administration of user, computer, and service accounts
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
As an IT Technical Support Engineer, you will provide exceptional technical support to our local and remote employees and contractors. Candidates should have a good balance of technical and customer service skills and be passionate about technology and helping people. Strong customer service and troubleshooting skills are imperative, as is the ability to communicate technical information, both verbal and written to a wide range of end-users with varied technical skill levels. Works within a team that covers multiple geographies, using various communications channels to interact with the team and support users directly. Occasional travel and after-hours work may be required.
- Provides day-to-day technical support to employees for network infrastructure and internal systems software and hardware via support tickets, email, instant message, or phone. Installation, support, and upgrades of...
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