Startups · AI

Lead AI Project Manager, CX

NICE · USA - Remote · Remote

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About NICE

NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.

About the role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

What they're looking for

  • 8+ years of project management experience leading complex, customer‑facing software delivery projects
  • Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies
  • Experience delivering technical, SaaS, and AI/GenAI projects
  • Strong analytical skills with a track record of managing risks, revenue, and escalations
  • Excellent communication & expectation management
  • Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI)
More about this role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking an AI delivery‑driven leader to guide complex, customer‑facing projects from initiation through closure. In this role, you will provide strategic directions across end‑to‑end delivery, act as the primary client partner, and ensure clear, consistent communication up to the leadership level. You will work closely with technical, product, and AI/GenAI stakeholders to drive roadmap alignment, support go‑to‑market readiness, and proactively manage risks, dependencies, and escalations.

The ideal candidate brings strong leadership presence, proven experience overseeing multiple concurrent initiatives, and a solution‑oriented mindset that drives team alignment, smooth execution, and measurable customer value.

  • Manage high‑visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
  • Manage project plans, schedules, RAID logs, and...

Read the full posting on NICE's site ↗

GCO - Customer Success & Services

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