NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
This is a highly technical pre-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You'll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE’s Agentic AI-first CX platform to define and deliver solutions that drive measurable outcomes.
What they're looking for
- 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
- 7+ years of consulting or customer engagement experience
- 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
- Proven track record delivering best-in-class solutions with strong work examples
- Hands-on ability to configure and demo AI agent flows including intent design, LLM tuning, RAG-based knowledge retrieval, and agent orchestration in Cognigy or a comparable conversational AI platform
- Working knowledge of voice technologies: SIP, WebRTC, IVR and voice gateway design, sufficient to architect and troubleshoot voice-channel POVs
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
This is a highly technical pre-sales role responsible for designing, building and demonstrating AI-driven customer engagement solutions. You'll operate at the intersection of AI, digital engagement, and contact center transformation leveraging NiCE’s Agentic AI-first CX platform to define and deliver solutions that drive measurable outcomes.
- Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Agentic AI portfolio — including AI-driven Intelligent Virtual Agents, Knowledge Management, Agent-Assist, and Proactive AI
- Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features, they paint a vision of what exceptional customer experience looks like.
- Respond to RFIs and RFPs. Craft differentiated responses that go beyond checkbox compliance and make...
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