NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. What if support wasn't measured by how many tickets you close, but by the outcomes you create?
What they're looking for
- 6+ years supporting enterprise SaaS, cloud, CCaaS, or contact center technologies
- Experience owning customer-facing technical relationships
- Strong troubleshooting and problem-solving capabilities
- Experience managing complex escalations and cross-functional resolution efforts
- Familiarity with APIs, integrations, logs, and platform diagnostics
- Ability to communicate effectively with both technical and business stakeholders
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
What if support wasn't measured by how many tickets you close, but by the outcomes you create?
At NICE, we're building the next generation of enterprise customer support—where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.
This isn't a traditional support engineering role.
It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.
You'll partner with some of the world's most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.
If you're equally comfortable troubleshooting a complex technical issue and leading a strategic customer...
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