Startups · AI

Senior AI Project Manager, CX

NICE · USA - Remote · Remote

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About NICE

NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.

About the role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

What they're looking for

  • 5+ years managing customer‑facing software or SaaS delivery projects
  • Experience delivering projects across Agile, Waterfall, or hybrid methodologies
  • Exposure to technical, SaaS, and/or AI/GenAI project environments
  • Strong problem‑solving and risk‑management abilities
  • Effective communication, organization, and stakeholder‑engagement skills
  • Proficiency with project management tools (MS Project, Salesforce, Rocketlane, Power BI preferred)
More about this role

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

We are seeking an AI delivery‑focused Project Manager to support customer‑facing software and AI/GenAI projects from initiation through closure. In this role, you will manage day‑to‑day project delivery, coordinate with technical and business stakeholders, and ensure clear communication across teams. You will help drive execution, manage risks and dependencies, and support a predictable, high‑quality customer experience.

  • Manage software and AI/GenAI delivery projects, ensuring alignment with scope, timelines, and customer expectations.
  • Build and maintain project plans, schedules, RAID logs, and core delivery documentation.
  • Communicate project status, risks, and dependencies to customers and internal stakeholders.
  • Support escalation handling with professionalism and timely follow‑through.
  • Coordinate cross‑functional teams through the project lifecycle.
  • Contribute to PMO best‑practice...

Read the full posting on NICE's site ↗

GCO - Customer Success & Services

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