NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
We are seeking a Business Operations Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment.
What they're looking for
- · 5+ years of experience in Operations, Business Analysis, or Revenue/Renewals Operations within a global SaaS/software environment
- · Strong experience working with BI/reporting teams and translating business requirements into dashboards and data models (e.g., Power BI, Salesforce reporting). Building PBI reports is not a must skill
- · Proven experience designing and implementing operational processes (discovery → design → build → adoption)
- · Strong analytical skills, with experience in pipeline analysis, churn analysis, and risk identification
- · Deep understanding of end-to-end customer lifecycle processes, especially Customer Success and renewal cycles
- · Experience managing cross-functional cadences and driving accountability across multiple stakeholders
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking a Business Operations Manager to join the Global Business Operations team, focused on improving and managing post-sales processes across Services, Support, and Business Partner organizations. In this role, you will lead cross-functional initiatives from discovery and business requirements through implementation and rollout, driving operational efficiency and scalable process improvements across a global software environment. The position requires strong business analysis and process optimization skills, along with the ability to leverage data, BI tools, and emerging technologies such as AI to identify insights and recommend solutions. You will work closely with business stakeholders and IT teams to address operational challenges, define best-practice processes, and ensure successful adoption through workshops, user acceptance testing (UAT), and training. The ideal candidate is...
Browse similar: Startup jobs