NICE helps practitioners and commissioners get the best care to patients, fast, while ensuring value for the taxpayer.
About the role
We are seeking a skilled, adaptable, and customer-focused Support Engineer to join the NiCE Public Safety team supporting the NYC 911 Logging and Recording Solution. This role is responsible for deploying, maintaining, and supporting mission-critical public safety technologies that enable reliable emergency communications and recording capabilities.
What they're looking for
- Experience supporting Logging and Recording Solutions within Public Safety or emergency communications environments
- Familiarity with Microsoft Azure Portal and Azure services
- Experience querying Web APIs and configuring application monitoring dashboards
- Technical writing experience and strong documentation skills
- Experience managing enterprise patch deployments across large-scale environments
- Hands-on experience configuring and troubleshooting HP server hardware
More about this role
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
We are seeking a skilled, adaptable, and customer-focused Support Engineer to join the NiCE Public Safety team supporting the NYC 911 Logging and Recording Solution. This role is responsible for deploying, maintaining, and supporting mission-critical public safety technologies that enable reliable emergency communications and recording capabilities.
In this high-impact role, you will work closely with deployment teams, R&D, support leadership, and customer stakeholders to ensure the successful operation, maintenance, and enhancement of logging and recording systems across the NYC Public Safety environment. The ideal candidate is a self-motivated problem solver with strong technical expertise, excellent communication skills, and the ability to perform effectively in high-pressure situations.
- Provide 1st, 2nd, and 3rd line engineering support for the NYC Public Safety Logging and Recording...
Browse similar: Startup jobs