NinjaOne is the unified IT operations platform for endpoint management, autonomous patching, backup, and remote access. Trusted by IT teams and MSPs worldwide. Backed by NEA, Sequoia and ICONIQ.
About the role
As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space
- Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles
- Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly
- Customer-focused, with a passion for providing exceptional service and value
- High levels of organization and the ability to prioritize tasks effectively
More about this role
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their business objectives.
- Hire, lead, mentor, and develop a team of...
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