NinjaOne is the unified IT operations platform for endpoint management, autonomous patching, backup, and remote access. Trusted by IT teams and MSPs worldwide. Backed by NEA, Sequoia and ICONIQ.
About the role
We are growing and adding a Product Manager to our team. As the Product Manager for NinjaOne's billing product, you will own how Managed Service Providers (MSPs) turn the services they deliver into accurate, timely invoices. You will shape the product vision, define the feature roadmap, and work with engineering, design, and other cross-functional teams to bring new billing capabilities to life. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Product Vision and Strategy: Develop and articulate the vision for NinjaOne's MSP billing product and define a strategy that aligns with how MSPs sell, deliver, and bill for their services
- Quoting and Proposals: Shape the quote-to-cash flow so that proposals, agreements, and recurring services feed cleanly into billing without rekeying
- Market and Customer Insight: Talk to MSP owners, service coordinators, and finance staff to understand where billing breaks down today. Translate those insights into product requirements that solve real problems
- Integration and Ecosystem Planning: Coordinate with other product managers so that billing integrates smoothly with NinjaOne's ticketing, documentation, asset management, and the wider platform
- Other duties as required
- Experience configuring and managing PSA tools (for example ConnectWise PSA, Autotask or HaloPSA), including agreements, contracts, products, and invoicing setup
More about this role
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
We are growing and adding a Product Manager to our team. As the Product Manager for NinjaOne's billing product, you will own how Managed Service Providers (MSPs) turn the services they deliver into accurate, timely invoices. You will shape the product vision, define the feature roadmap, and work with engineering, design, and other cross-functional teams to bring new billing capabilities to life. You will prioritize the product backlog and ensure timely, high-quality releases that align with market needs and business objectives.
MSP billing is unusual: contracts mix per-user, per-device, block-time, and project work; licenses arrive from distributors and vendors on their own...
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