About Noto Noto is an AI-enabled platform transforming speciality therapy to end the mental health crisis. Backed by F-Prime Capital.
About the role
As an Intake & Operations Manager at NOCD, you’ll play a pivotal role in shaping the first impression for new members and leading the team that helps them begin their treatment journey. This isn’t just a management position — it’s a high-visibility, career-growth opportunity to lead, coach, and scale a team in a mission-driven, fast-growing company. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Lead, coach, and motivate a high-performing team of Member Advocates, setting clear expectations and inspiring excellence
- Ensure call quality through regular auditing and feedback, raising the bar for every member interaction
- Monitor KPIs and team metrics daily, using data analytics to identify trends, remove barriers, and drive results
- Create individualized coaching and development plans to help team members consistently meet and exceed goals
- Own quality assurance initiatives and implement process improvements that elevate team performance
- Play a hands-on role in scaling operations within a fast-paced startup environment — bringing both strategic insight and a willingness to roll up your sleeves
More about this role
As an Intake & Operations Manager at NOCD, you’ll play a pivotal role in shaping the first impression for new members and leading the team that helps them begin their treatment journey. This isn’t just a management position — it’s a high-visibility, career-growth opportunity to lead, coach, and scale a team in a mission-driven, fast-growing company.
We’re looking for a go-getter leader who thrives in a goal-driven environment, has a sharp eye for call quality, and knows how to leverage data to drive performance. You’ll combine motivational leadership, quality assurance expertise, and a proven ability to exceed KPIs to build a team that delivers exceptional member experiences while consistently hitting business goals.
- Lead, coach, and motivate a high-performing team of Member Advocates, setting clear expectations and inspiring excellence.
- Ensure call quality through regular auditing and feedback, raising the bar for every member interaction.
- Monitor KPIs and team metrics daily, using data analytics to identify trends, remove barriers, and drive results.
- Create individualized coaching and development plans to help team members consistently meet and exceed goals.
- Own...
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