Norm Ai embeds law into AI agents, powering critical legal and compliance workflows, and governing AI agents operating in regulated environments. Backed by Khosla.
About the role
The Technology Support Specialist at Norm Ai is a technical, internal-facing role within Norm Ai’s Core Technology Team. You will be a trusted, hands-on technology partner for Norm Ai employees, including affiliated companies such as the attorneys and staff of Norm Law, an affiliated AI-native law firm. This role will combine in-person technical support, onboarding, training, and customer service. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3 to 5+ years of end-user or desk-side technology support, including at least 2 years in a law firm or legal/professional services environment (service desk, site support, or applications support)
- A proven record of white-glove service with partners and senior principals. You stay calm under pressure, handle privileged and confidential information with discretion, and set expectations clearly and gracefully
- Hands-on experience with iManage Work (cloud preferred) and its Outlook and Word integrations, working knowledge of Litera Compare or a comparable document comparison tool
- Strong troubleshooting skills across macOS and Windows 10/11, Microsoft 365, and Google Workspace
- Experience with device management (Intune and a macOS MDM), SSO and MFA, and basic identity and access administration
- Experience designing and delivering end-user training, both in groups and 1:1, and writing clear, concise documentation
More about this role
About Norm
Norm builds AI-native professional services firms and the technology that powers them. Our mission is to help expert professionals deliver better work at greater scale.
Developing the technology and the firms together lets us rethink how work gets done, how teams operate and what clients can expect. Professional judgment and experience guide what we build, while advances in the technology expand what our firms can deliver. Our shared agentic platform connects that progress across teams and services.
Founded in 2023, Norm brings together experts across engineering, research, product, design and professional practice. Our legal and compliance platform serves institutions representing more than $35 trillion in combined assets under management.
Norm also powers Norm Law, LLP, an affiliated AI-native law firm whose attorneys advise leading institutions on complex corporate matters.
Norm prefers all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end.
Candidates...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs