Buy aluminum plate and bar cut to size from NOX METALS. Compare 6061, 7075, 7050 and cast tooling plate, then get current pricing and delivery options online. Backed by Y Combinator.
About the role
Own retention and expansion across your accounts and carry real numbers you're expected to hit Found on 1752vc Careers, the job board for startup and VC roles.
More about this role
Nox Metals is a Detroit-based technology company supplying aluminum plate, bar, and rounds to aerospace and defense manufacturers, using software and automation to move metal faster than the industry thought possible.
We need a Customer Success Manager to own the entire experience after the sale: every order tracked, every issue closed, every customer kept, every account grown. The experience after the PO is what turns a one-time buyer into a partner for life.
Own the customer experience end to end after the sale: orders, shipments, issues, renewals
Own retention and expansion across your accounts and carry real numbers you're expected to hit
Track every active order across every account: status, dock dates, exceptions, customer expectations
Be the customer's first call when something is good, bad, urgent, or confusing
Own customer-facing tech support across Gondor and NOX NEST, training users and driving adoption
Surface issues before customers feel them (late mill loads, failed inspections, dock conflicts)
Run customer business reviews: performance, upsell, feedback, relationship-building
Coordinate across operations, supply chain, quality, and shipping to keep every...
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