One connected platform for community banks and credit unions: core processing, digital banking, account opening, managed services, and governed AI. Backed by Insight.
About the role
The Operational Readiness Manager owns the operational and technical foundation of the Digital Experience Center (DXC), a multitenant contact center supporting multiple financial institution clients. The role holds end to end accountability for the Contact Center as a Service (CCaaS) platform, conversational and agentic AI solutions, IVR architecture, digital form infrastructure, knowledge management, and the operational readiness of every client environment the DXC supports. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in contact center operations, platform administration, systems configuration, or a closely related technical operations field within a technology environment
- Bachelor's Degree in Computer Science, Information Systems, or a related field
- Demonstrated ownership of a multi-tenant contact center or comparable enterprise platform, including configuration, release management, and incident response
- Demonstrated ability to translate business and client requirements into working system configuration
- Experience managing vendor relationships, including escalation of defects and service issues
- Strong written communication skills, including technical documentation, incident analysis, and client facing correspondence
More about this role
Nymbus is a high-growth fintech company, empowering banks and financial institutions to transform faster, compete smarter, and deliver greater value in today’s digital marketplace. At Nymbus, we’re revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed. As part of our team, you won’t just be part of a tech revolution; you’ll be at the forefront of it, driving innovation and delivering exceptional client experiences.
Nymbus is building the next generation of fintech platforms, and that takes people who are ready to challenge convention, move with purpose, and reimagine what’s possible. We operate with an AI-first mindset across our business, continuously improving how we work, and the value we deliver to our clients.
We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people who make Nymbus.
We challenge the status quo, question assumptions, and work together to turn...
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