Observe.AI brings AI agents for customer experience into one platform. Automate customer service with Voice AI, assist frontline teams in real time, analyze conversations, improve QA, and orchestrate voice and chat workflows with governance built for... Backed by SoftBank VF, Y Combinator and Entrepreneur First.
About the role
Observe.AI is an AI-native company, and we expect you to be too. You will build your own AI workflows for account research, outbound, deal strategy, and forecasting, and pick up new tools as they appear. You do not need a specific stack. You need curiosity and a record of changing how you work when something better arrives. If you are ambitious, make an impact wherever you go, and are ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Mastery of MEDDPICC or an equivalent framework, and the discipline to use it when it slows a deal down
- Comfort with usage-based and committed-spend pricing models
- Executive presence, and the ability to simplify technical value for a CIO and an operations leader alike
- A builder's mindset: scrappy, resourceful, and resilient, with high urgency and high accountability
More about this role
Observe.AI is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents, Observe.AI enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.
On a single platform, Observe.AI combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by leading brands, Observe.AI delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.
You will build and own an enterprise territory, selling a technically complex AI platform to contact center owners and to the CIO, CTO, finance and, at times, CEO sponsors who fund the change. We sell to companies with 1,000 to 10,000 employees and roughly 300 to 2,000 contact center agents. In these companies the buying group is small enough to reach the executive who decides, and you are expected to reach them.
This is a high-ownership role with a high bar. You will land the...
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