Observe.AI brings AI agents for customer experience into one platform. Automate customer service with Voice AI, assist frontline teams in real time, analyze conversations, improve QA, and orchestrate voice and chat workflows with governance built for... Backed by SoftBank VF, Y Combinator and Entrepreneur First.
About the role
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Experience: 8–12 years of legal experience, with at least 5+ years in-house at a high-growth B2B SaaS preferred
- Growth-Stage Background: Hands-on legal leadership through scaling phases—from ~$25M to $150M+ ARR—in a private company environment
- Commercial & Strategic Expertise: Proven ability to manage complex, commercial contracts primarily for strategic and upper enterprise segment and high-impact partnership deals
- SaaS Fluency: Deep understanding of SaaS contracting models, data protection laws (e.g., GDPR, CCPA), and IP considerations
- Pragmatic Judgment: Business-first legal thinker with excellent negotiation, risk assessment, and problem-solving skills
- Leadership: Experience managing people and operating as the sole or most senior legal authority in a fast-paced environment
More about this role
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
As Head of Commercial Legal, you will serve as Observe.AI’s senior in-house legal leader, overseeing all legal matters while working closely with our executive leadership and GTM teams.
You’ll manage and mentor one direct report,...
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