Observe.AI brings AI agents for customer experience into one platform. Automate customer service with Voice AI, assist frontline teams in real time, analyze conversations, improve QA, and orchestrate voice and chat workflows with governance built for... Backed by SoftBank VF, Y Combinator and Entrepreneur First.
About the role
You are measured on revenue outcomes, supported by evidence that employees retain and apply what they learn. Use practical assessments, observed field behaviors and adoption of new skills and workflows to improve programs alongside the business measures below. If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai . Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in sales enablement, sales leadership, sales engineering or solutions consulting in B2B SaaS, with enterprise, multi-stakeholder deals
- A track record of measurably improving win rate, ramp time or technical-win conversion
- Technical fluency in AI: you can explain LLMs, speech and conversation analytics, retrieval, evaluation and guardrails, and security and compliance to a buyer, and coach engineers to do the same
- Experience building programs for several roles at once, not just sales engineers
- Strong facilitation and executive communication skills
- Hands-on experience with enablement tools and Salesforce, and a bias toward building workflows and automation
More about this role
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.
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