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Customer Success Operations Analyst

Obsidian Security · US Remote (East/Central) · Remote

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About Obsidian Security

Obsidian Security delivers complete SaaS security—gain control, stop threats, and ensure compliance across all your business apps. Backed by Greylock, Norwest and GV.

About the role

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • An AI-first approach to problem-solving — you default to evaluating where agentic or LLM-driven workflows can replace manual, ad hoc reporting rather than reaching for another one-off script or dashboard
  • Hands-on experience with Databricks (or a comparable modern data platform), including querying, data modeling on governed marts, and metric/semantic views
  • Familiarity with Python or another scripting language for data transformation and automation
  • Strong communication skills — able to translate ambiguous business reporting needs into concrete data requirements
  • Experience with Salesforce data and/or customer success platforms (e.g., Totango, Zendesk, Gainsight) is a plus
  • Understanding of data access governance and security best practices, particularly around customer-tenant data
More about this role

Obsidian Security is a global leader in cyber security protecting the SaaS and non-human identity layer modern enterprises run on — from Salesforce and Snowflake to the AI agents now deployed inside them. The Obsidian Security platform gives unified visibility into every human and machine identity, app, and integration across their SaaS estate, detects identity-based and supply chain attacks in real time, and enforces least-privilege access before it's exploited. Trusted by major Fortune 500 companies T-Mobile, Workday, Snowflake, and S&P Global, Obsidian ranked No. 95 on the 2025 Deloitte Technology Fast 500™, growing nearly 1000% from 2021–2024 — helping CISOs turn an unmonitored attack surface into one they can govern with confidence. Obsidian has also been recognized by Forbes as America's Best Startup Employers in 2026.

In August 2026, Obsidian raised $85 million in Series D financing led by Crescent Cove Advisors, with participation from existing investors including Greylock Partners, Menlo Ventures, Norwest Venture Partners, IVP, Wing Ventures, and GV — pushing Obsidian's valuation to $1.1 billion, crossing into unicorn status. Obsidian is using the funding to deepen its...

Read the full posting on Obsidian Security's site ↗

Support - Customer Success

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