Odyssey builds, secures and integrates capabilities and technologies to meet tomorrow’s mission requirements. We enhance operational readiness through comprehensive program support. Backed by a16z, General Catalyst and GV.
About the role
We’re looking for a Training & Quality Assurance Manager to lead the training, quality assurance, and knowledge management functions within Odyssey’s Support organization. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Develop and own Odyssey Support’s quality assurance strategy, standards, scorecards, and calibration process
- Establish consistent quality expectations across Parent, School, and Vendor Support
- Analyze QA results, CSAT, escalations, contact drivers, and other customer experience data to identify trends and opportunities
- Translate quality insights into actionable coaching, training, documentation, or process improvements
- Partner with Support leaders to ensure quality findings result in measurable performance improvement
- Establish regular reporting that gives Support leadership visibility into quality trends, knowledge gaps, and areas of risk
More about this role
K-12 education is one of the most consequential determinants of a child’s future — and many families have had limited ability to shape how and where their child learns. Education Savings Account (ESA) programs along with the Education Freedom Tax Credit are changing that. One of the fastest-growing public education initiatives in the U.S., they give states the ability to put education funding directly in the hands of families, who can then choose the learning experiences that best fit their child — from schools and tutors to therapy, curriculum, and technology.
But once these policies are signed into law, states face an enormous operational challenge. They must stand up entirely new programs, manage the secure and compliant flow of public funds, approve and monitor thousands of vendors, support families at scale, and prevent fraud — all while delivering a high-quality user experience.
That’s where Odyssey comes in.
We partner with state agencies to design, launch, and operate ESA and school choice programs on their behalf. We provide the technology, program operations, vendor ecosystem, and family experience that make these programs actually work in the real world. Today, we...
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