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Senior Customer Success Manager, Industry

Braze · Chicago · On-site

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About Braze

Power customer-centric interactions between consumers and brands in real-time. Backed by Battery, ICONIQ and Sapphire.

About the role

Please note this job description cannot cover every duty you may need to undertake; your line manager may ask you to handle other reasonable responsibilities commensurate with the role. Found on 1752vc Careers, the job board for startup and VC roles.

What they're looking for

  • You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
  • You’re known for being a “team player.” We just can’t emphasize this enough
  • You build great relationships with colleagues and customers
  • You have a high level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
  • You have a proven track record successfully managing complex, high-value accounts or projects with sophisticated clients, multiple stakeholders, and competing priorities
  • You have excellent time management skills, ideally, you have significant project management experience and/or formal certifications (PMP, Agile, etc)
More about this role

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

As a Senior Customer Success Manager, you will work closely with high-profile established brands to help them realize value from their...

Read the full posting on Braze's site ↗

Customer Experience

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