Ohalo Genetics is an agriculture and biotechnology company that accelerates the growth of crops. Backed by Khosla Ventures.
About the role
As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 1 to 2 years of experience in IT support, help desk, or a related technical role (internships, school IT labs, and relevant personal projects count)
- Working knowledge of macOS and Windows troubleshooting
- Working knowledge the Google Workspace environment and user administration
- Familiarity with MDM/UEM device management
- Familiarity with basic networking concepts (Wi-Fi, DHCP, DNS, VPN)
- Familiarity with AI services such as Claude, Gemini, and ChatGPT
More about this role
Position Title: IT Support Associate
Type : Full Time
As an IT Support Associate, you will be the first point of contact for technology support across Ohalo. You will keep our scientists, engineers, and business teams productive by resolving everyday hardware, software, and access issues, onboarding new hires with the right equipment and accounts, and helping maintain a reliable, secure IT environment. This is an entry-level role and a strong fit for someone who enjoys helping people and wants to build a career in IT.
- Provide friendly, timely support to employees through Slack, email, and in person, and track requests through resolution
- Troubleshoot laptops, peripherals, printers, conferencing equipment, and network connectivity issues
- Set up, configure, and deploy new laptops and workstations, and support the onboarding and offboarding process
- Create and manage user accounts, permissions, and group access in Google Workspace and other business applications
- Support SSO, multi-factor authentication, and password reset requests
- Assist with device management and security tasks, including patching, encryption, and endpoint compliance
- Maintain accurate asset inventory for...
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