The Okta and Auth0 Platforms enable secure access, authentication, and automation — putting identity at the heart of business security and growth. Backed by Greylock, Khosla and Sequoia.
About the role
We are seeking a seasoned Technical Engineer to serve in a specialized role focused on the quality, integrity, and AI readiness of our technical content. The Technical Content Manager is the definitive expert responsible for managing the complete lifecycle of knowledge assets within their domain. This hands-on role ensures all content—such as KBAs, videos, and other support content is technically accurate, easily readable, and optimized for maximum effectiveness across all self-service channels. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- AI & Tooling Proficiency: Experience in using Okta's AI Tools (or similar enterprise AI platforms) to build tools that assist with productivity, automate repetitive tasks, or facilitate data analysis
- Content Focus: Proven experience in drafting, editing, or critically reviewing technical documentation or support content (KBAs)
- Data Literacy: Ability to interpret support metrics, top case drivers, and content usage data to make content decisions and identify areas for improvement
- Communication: Exceptional written and verbal communication skills, with an ability to translate complex technical information into clear, easy-to-read, and precise content
- Okta technical support experience would be highly preferred
- Supporting Your Well-Being
More about this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
We are seeking a seasoned Technical Engineer to serve in a specialized role focused on the quality, integrity, and AI readiness of our technical content. The Technical Content Manager is the definitive expert responsible for managing the complete lifecycle of knowledge assets within their domain. This hands-on role ensures all content—such as KBAs, videos, and other support content is technically accurate, easily readable, and optimized for maximum effectiveness across all self-service channels.
Additionally, this position heavily leverages Okta’s AI platform to innovate how we deliver support. You will build productivity tools, identify opportunities for AI Agents, and...
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