OneTrust helps companies manage privacy, consent, and AI governance while automating compliance and reducing risk to build trust and drive innovation. Backed by Insight and SoftBank VF.
About the role
Lead and develop a globally distributed IT Operations organization supporting employees across the Americas, EMEA, and APAC, with accountability for Service Desk, Tier 1–3 Support, Executive/VIP Support, End User Computing, Endpoint Management, and related workplace operations. Own global service accountability while establishing clear regional operating responsibilities, decision rights, escalation paths, service standards, and performance expectations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline
- 10+ years of progressive IT Operations experience, including 5+ years in a people leadership role
- Demonstrated experience leading geographically distributed global support or IT Operations organizations
- Experience designing, scaling, or transforming an IT Operations or service delivery operating model
- Strong understanding of IT Service Management, including incident management, problem management, knowledge management, service improvement, and operational resilience
- Experience implementing automation, AI-enabled support, virtual agents, workflow orchestration, analytics, or similar technologies in an enterprise environment
More about this role
OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.
OneTrust is seeking an experienced Senior Manager, Global IT Operations to lead and scale our worldwide IT Operations organization and help define the next generation of employee technology services. Reporting to the Sr. Director, IT this role is the primary global leader accountable for IT Operations performance, service delivery excellence, employee technology...
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