Ontic is security management software built for corporate and public sector security teams. See Ontic in action today. Backed by Felicis.
About the role
Maintain and respond to support/task tickets in Ontic's help desk system Responsible for owning a wide variety of client requests from start to finish while ensuring key stakeholders are consistently updated with relevant information Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3-5 years of experience providing Software support and/or Onboarding services across various desktop and mobile operating systems in a fast paced, browser based platform SaaS organization
- Expert at managing support ticket queues and responsible for driving client requests to a timely resolution
- Knowledge of AI-native support practices using LLMs and automation tools to improve ticket resolution, knowledge retrieval, customer communication, and operational efficiency
- Familiarity interacting with new and existing clients and managing client data
- Has the experience to demonstrate a positive and approachable demeanor while maintaining empathy in client interactions
- Ability to work cross-functionally with other Ontic teams
More about this role
Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn .
An intensely organized and detail oriented candidate with exceptional communication skills. Comfortable working proactively and as part of a team in a remote environment. Tech savvy, possessing a troubleshooting aptitude, along with the ability to grasp and self instruct on complex concepts.
You'll spend most of your time interacting directly with clients and ensuring that they have an amazing experience using the Ontic platform! Daily tasks include resolving incoming issues and proactively engaging users before an issue arises. This role will serve as...
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