Onto Innovation is a leader in semiconductor manufacturing software & solutions that solve the most difficult yield, device performance, quality, & reliability issues.
About the role
The Customer Service Representative supports Onto Innovation service operations by serving as the first point of contact for customer and internal service requests received through the Onto Innovation Support email inbox. The position reviews, triages, responds to, and tracks requests for service support, spare parts, Return Material Authorizations (RMAs), pricing, and quotations. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 2 or more years of experience in customer service, sales support, order administration, service coordination, parts support, RMA administration, quoting, or a related role
- Experience supporting industrial, semiconductor, capital equipment, manufacturing, or other technical products preferred
- Experience working with customers and cross-functional teams in a fast-paced service or operations environment
- Working knowledge of Microsoft Outlook, Excel, Word, and Teams
- Experience with ERP, CRM, CPQ, service management, or ticketing systems preferred
- Ability to enter and maintain accurate customer, item, pricing, order, and service information
More about this role
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
The Customer Service Representative supports Onto Innovation service operations by serving as the first point of contact for customer and internal service requests received through the Onto Innovation Support email inbox. The position reviews, triages, responds to, and tracks requests for service support, spare parts, Return Material Authorizations (RMAs), pricing, and quotations.
The role works closely with customers, Field Service Engineers, Sales, Applications, Service, Supply Chain, Logistics,...
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