Onto Innovation is a leader in semiconductor manufacturing software & solutions that solve the most difficult yield, device performance, quality, & reliability issues.
About the role
The Regional Technical Support Manager (RTSM) leads the strategy and execution of technical support for ONTO Innovation’s semiconductor capital equipment portfolio within a designated region. This role ensures customer satisfaction by effective issue resolution, planning proactive services, and cross-functional collaboration with engineering, product management, and field service teams. The RTSM directly influences customer satisfaction and service profitability (gross margins). Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years of experience in semiconductor capital equipment or related high-tech industry
- 3+ years in a leadership or managerial role within technical support or field service
- Strong technical knowledge of semiconductor process equipment (e.g., etch, deposition, lithography, inspection, metrology)
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
More about this role
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient.
The Regional Technical Support Manager (RTSM) leads the strategy and execution of technical support for ONTO Innovation’s semiconductor capital equipment portfolio within a designated region. This role ensures customer satisfaction by effective issue resolution, planning proactive services, and cross-functional collaboration with engineering, product management, and field service teams. The RTSM directly influences customer satisfaction and service profitability (gross margins). The ideal candidate is...
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