Backed by Greylock, Insight and Khosla.
About the role
We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in North America and globally. This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization
- Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion
- Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn
- Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets
- Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams
- Interest in using AI and automation to improve execution, visibility, and seller productivity
More about this role
The SMB Ads team helps businesses discover, adopt, and grow with OpenAI’s advertising solutions. As we scale globally, we are building a high-performing sales organization that combines operational excellence, strong customer experiences, and AI-native ways of working.
We partner closely with Sales, Revenue Operations, Finance, Product, Enablement, Program Management, and external BPO partners to drive advertiser acquisition, activation, revenue growth, and retention.
We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in North America and globally.
This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes. You will work across internal teams and external partner leadership to improve seller productivity, advertiser growth, forecasting accuracy, and operational quality.
This is a highly cross-functional individual contributor role that sits at the intersection of Ads Sales, SMB, Revenue Operations, Finance, Enablement, Product, Program Management, and external BPO leadership....
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