About Opendoor At Opendoor, our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. Backed by NEA, Norwest and SoftBank VF.
About the role
Customer Experience Specialist take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime.
What they're looking for
- Mission-driven. You believe in our mission to empower everyone with the freedom to move and can’t stop thinking about how we can improve upon our outstanding customer experience
- Hungry. You have the horsepower and whatever-it-takes attitude to give your customers a delightful experience working outside of normal business hours including weekends
- True empaths. What gets you out of bed each morning is connecting with and helping people from all walks of life. You naturally put the needs of others before your own and derive energy from helping people
- All about the team. You grow by empowering others and taking the time to cultivate growth in your teammates. Before anyone asks, you’re always there to lend extra capacity when the team gets overextended
- Coachable. You have an appetite for feedback and receive it with passion, seeking out opportunities to become a better operator
- Adaptive and flexible operators. You work well in ambiguity, feel comfortable context-shifting, and adapt quickly to changing processes and tools
More about this role
Customer Experience Specialist take pride in delivering premier customer service and a world class experience to thousands of customers every day. This is a critical frontline role that touches every operation at Opendoor and supports customers during the most meaningful financial decision of their lifetime. As an Experience Advocate your day will consist of navigating phones and written communications through multiple platforms, as well as collaborating with internal stakeholders to improve the customer experience. You’ll have a front-row seat to view the complexity of our mission and help us build industry-defining solutions while developing real estate mastery along the way.
- Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.
- Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.
- Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor. This includes assistance with home information, transactions, buying and selling programs, feedback, and...
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