OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
The IT Business Systems Architect designs, governs, and evolves the enterprise application ecosystem that runs OpenLoop's business operations. You will own the end-to-end architecture across our core SaaS stack; including NetSuite, Jira, Confluence, Okta, Google Workspace, and Slack. You will partner with Finance, People, Revenue, Clinical Operations, and Engineering to ensure our systems are secure, integrated, scalable, and audit-ready.
What they're looking for
- Required
- 7+ years of experience in enterprise IT, business systems, or solutions architecture, with 3+ years in an architect capacity
- Deep hands-on experience with NetSuite, implementation, customization, and knowledge of SuiteScript, SuiteFlow, and saved searches
- Strong working knowledge of Okta (SSO, SCIM, lifecycle management, workflows), Google Workspace administration, and Slack Enterprise Grid
- Proven experience architecting and building integrations across enterprise SaaS platforms using iPaaS tools, REST/GraphQL APIs, webhooks, and event streams
- Demonstrated experience designing systems and access controls that meet compliance frameworks such as SOX, HIPAA, and SOC 2
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
The IT Business Systems Architect designs, governs, and evolves the enterprise application ecosystem that runs OpenLoop's business operations. You will own the end-to-end architecture across our core SaaS stack; including NetSuite, Jira, Confluence, Okta, Google Workspace, and Slack. You will partner with Finance, People, Revenue, Clinical Operations, and Engineering to ensure our systems are secure, integrated, scalable, and audit-ready.
This is a hands-on architect role. You will set standards, but you will also design integrations, model data flows, and steer implementations from discovery through hypercare. You will report to the Director, Business Applications and work closely with the VP, Enterprise Technology and the AI Program team to embed automation and AI into how OpenLoop runs.
Architecture & Strategy
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