OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — including demand forecasting, network capacity, and the supply continuity that keeps product, ingredients, and consumables flowing across a network of 20+ fulfillment partners.
What they're looking for
- Bachelor's degree or equivalent experience
- 8+ years in supply chain, demand & supply planning, or operations, including 3+ years leading teams — managing managers or leads, not only individual contributors
- Proven people leadership: has hired and built out a team, managed performance directly including underperformance, and developed people into larger scope
- Has personally built an S&OP or demand-planning cadence from scratch, not just operated within one
- Deep demand & supply planning: translating commercial forecasts into capacity, production, and sourcing requirements, and owning forecast accuracy
- Demonstrated success scaling a high-volume operation through rapid growth (mail-order or specialty pharmacy, fulfillment, distribution, or regulated manufacturing)
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — including demand forecasting, network capacity, and the supply continuity that keeps product, ingredients, and consumables flowing across a network of 20+ fulfillment partners.
The function has scaled faster than its operating model. There is no standardized planning cadence today — forecasts are assembled reactively, partners receive limited advance visibility, and much of the process knowledge lives in people's heads. Volume has roughly tripled, and we are building the function out, including splitting leadership into two directors.
As Director, Demand & Supply Planning , you own the...
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