OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — across a network of 20+ fulfillment partners.
What they're looking for
- Bachelor's degree or equivalent experience
- 8+ years in operations, fulfillment, systems, or pharmacy operations, including 4+ years leading teams — managing managers or leads, not only individual contributors
- Proven people leadership across disciplines: has led both analytical/systems and operational or vendor-facing teams, hired and built out a team, and managed performance directly
- Demonstrated success scaling a high-volume operations or fulfillment function through a period of rapid growth
- Demonstrated partnership with Product or Engineering on operational tooling — able to specify requirements, sit in prioritization, make scope tradeoffs, and validate what ships, not just submit tickets
- Track record standing up process, documentation, and repeatable systems where little existed — with the judgment to know what to fix first
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop's mission is to bring care anywhere by powering telehealth solutions at scale. The Pharmacy Operations & Supply Chain team owns the journey from the moment a provider writes a prescription to the moment medication reaches the patient's door — across a network of 20+ fulfillment partners.
The function has scaled faster than its operating model. The configuration that routes every order and the processes that get medication out the door were built to survive rapid growth, not to scale — much of it manual, undocumented, and concentrated in a few people. Volume has roughly tripled, and we are building the function out, including splitting leadership into two directors.
As Director, Supply Chain Operations , you own the execution engine of the function — everything that turns a plan into medication delivered. That spans two areas:...
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