OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
Forward Deployed Engineering is how we build that platform with real clients instead of guessing. An FDE embeds with a client, works in the client's own codebase, and builds their integration against OpenLoop's production API. Whatever the client needs that the platform cannot do yet is filed as a platform gap and built once, centrally, so every client inherits it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- End-to-end ownership of complex, customer-facing technical delivery: you can name the deployments you ran, what went wrong, and what you did about it after launch
- Strong integration engineering depth: API design and consumption, auth, webhooks versus polling, idempotency, rate limits, pagination, schema drift, reconciliation, and comfort across the stack from APIs to data to cloud infrastructure
- You build with AI agents every day and can show how you verify what they produce, when you stop trusting them, and how you evaluate an LLM-based system before it reaches a customer
- Experience handling sensitive data with a security-first mindset, treating compliance constraints as design inputs rather than follow-ups
- Excellent communication with technical and non-technical audiences, including delivering unwelcome news to a customer early and keeping the relationship
- Demonstrated judgment about scope: you can point to things you descoped, sequenced or declined, and explain why
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Forward Deployed Engineering is how we build that platform with real clients instead of guessing. An FDE embeds with a client, works in the client's own codebase, and builds their integration against OpenLoop's production API. Whatever the client needs that the platform cannot do yet is filed as a platform gap and built once, centrally, so every client inherits it. The work product of an FDE is not the client's integration; it is the reusable asset that client forced into existence: a recipe others start from, an executable check behind every claim in our docs, a client manifest that makes the impact of any platform change computable, and the SDKs, agents and tooling that make the next deployment faster than the last.
You will write production code in two places, the client's system and ours. You will take an ask that is vague or...
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