OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop runs on a lot of systems, and many of them don't tell us when they're about to break. We need to know when a tool goes down, when we're hitting capacity or concurrency limits, and when an end-to-end business process is failing, before our clinicians, patients or clients feel it. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 3+ years of experience building observability functions, including dashboards, monitors and alerting
- Hands-on experience with Datadog
- Hands-on experience with PagerDuty
- Scripting and API experience (e.g., Python) to pull logs and data from systems without native integrations
- A track record of building observability or monitoring where little existed before
- Startup or high-growth company experience
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop runs on a lot of systems, and many of them don't tell us when they're about to break. We need to know when a tool goes down, when we're hitting capacity or concurrency limits, and when an end-to-end business process is failing, before our clinicians, patients or clients feel it.
We're hiring an Observability Engineer to build our observability practice from scratch. This is not a role where you inherit a mature stack and a team of specialists. You'll build dashboards and alerting in Datadog and PagerDuty, and where a system has no visibility at all, you'll find a way: pulling logs, wiring up APIs, or building something new.
Build the observability practice. Define what we monitor, how we alert, and how we measure uptime and reliability across enterprise systems.
Instrument our systems in Datadog. Build dashboards and monitors...
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