OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
OpenLoop is seeking a Provider Support Specialist to join our Medical Operations team. In this role, you will answer incoming questions from our contracted provider network and make sure anything you can't resolve gets to the right internal team quickly. This non-clinical, provider-facing role exists for one purpose: to support providers operationally. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 0–1 years of experience in a support, service, administrative, or operations role, healthcare or telehealth exposure is a plus but not required
- High school diploma or equivalent required, Associate's or Bachelor's degree in Healthcare Administration, Business Administration, or a related field is a plus
- Clear, professional written communication with a provider-facing, service-oriented mindset
- Strong attention to detail and consistency, able to follow documented procedures accurately
- Dependable in attendance, communication, and responsiveness
- Comfortable asking questions and escalating early rather than working outside of established procedure
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
OpenLoop is seeking a Provider Support Specialist to join our Medical Operations team. In this role, you will answer incoming questions from our contracted provider network and make sure anything you can't resolve gets to the right internal team quickly. This non-clinical, provider-facing role exists for one purpose: to support providers operationally.
This is an entry-level role and a strong starting point for a career in healthcare operations. You will be trained on our workflows, work a defined portion of the provider support queue, and have regular check-ins with your manager as you build proficiency.
Answer routine provider questions about schedules, workflows, processes, and operational expectations using established standard operating procedures and reference materials.
Respond to inbound provider requests across Slack within...
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