OpenLoop is the white label telehealth platform trusted by 400+ virtual care brands. Clinicians, pharmacy, diagnostics, AI — all under your brand. Backed by Techstars.
About the role
Forward Deployed Engineering is how we build our platform with real clients instead of guessing. An FDE embeds with a client, works in their codebase, and builds their integration against OpenLoop’s production API. Anything the platform can’t do yet is filed as a gap and built once, centrally, so every client inherits it. The real work product isn’t the integration. It’s the reusable asset that client forced into existence. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 8+ years in software engineering, including 3+ years managing engineers: hiring, performance, leveling and promotions, and growing a team
- You’ve led teams delivering in customers’ environments, and you can talk through deployments that went badly and what you changed
- You’ve run a migration or re-platforming program with customers who could say no, and you’ve allocated a team against more demand than supply
- You’re still technical: deep in integrations (APIs, auth, webhooks vs. polling, idempotency, schema drift, reconciliation) and able to change a design with one question
- You build with AI agents and have a view on human-in-the-loop design, evaluation, and handling confident errors
- You’re security-first with sensitive data and treat compliance as a design input
More about this role
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
Forward Deployed Engineering is how we build our platform with real clients instead of guessing. An FDE embeds with a client, works in their codebase, and builds their integration against OpenLoop’s production API. Anything the platform can’t do yet is filed as a gap and built once, centrally, so every client inherits it. The real work product isn’t the integration. It’s the reusable asset that client forced into existence.
As Senior Engineering Manager, you own this team and you’re measured on two things: clients going live with a clean handoff, and a team that gets better at it every quarter. The team is already delivering and growing fast. Your job is to turn strong individuals into a function, and to scale it without lowering the bar.
This is a player-coach role, coaching first. You stay technical through review, not by owning a...
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